Plug’n Drive is committed to respecting the privacy of individuals and recognizes the need of people with whom we do business for the appropriate management and protection of any Personal Information that you agree to provide to us.

Our Privacy Policy applies to both Plug’n Drive and Charge My Car websites and includes guidance on the collection, storage, use and retention of your Personal Information as follows:

Collection: Plug’n Drive collects personal information about individuals in order to better manage its business. We will make all reasonable efforts to fully inform such individuals about the planned use/disclosure. The organization will limit the collection and use of personal information to that required for valid business purposes or to comply with legislation.  Information that we collect may include:

  • your email address for our newsletters and other communications from us, which you have agreed to receive; your address and phone number if you order a product from our website or ask a question and need a call back;

  • TD Merchant Services collects credit card information in a secure separate website and Plug’n Drive has no access to that information.  Plug'n Drive is not responsible for how they collect, use or disclose your personal information or for any third party linked websites;

  • survey information upon request for our research purposes, such as make and model of car, age and other demographic information, your opinions and comments; If such information will be provided to third parties, your consent will be sought.

Accuracy: Plug’n Drive will make every reasonable effort to ensure that the personal information it collects and uses is accurate and complete. Individuals providing personal information will have the opportunity to access, review and correct their personal information, subject to the law, and on written request by an individual to whom the information relates, Plug’n Drive will modify the information as required.  Request should be made to the email address set out below.

Storage: Plug’n Drive will take all commercially reasonable efforts to store personal information using hard copy and/or electronic means in such a way as to prevent unauthorized collection, access, use, disclosure or disposal of the personal information.

Retention: Plug’n Drive retains all personal information in accordance with all legal requirements. Documents regarding your personal information will be retained only for the period required by law or as operationally necessary and then destroyed/erased in a confidential manner.

Disclosure: Plug’n Drive will not disclose your personal information to any third party without your consent, except as required by law.  Such consent may be requested for the purposes of the purchase and installation of a charger and may include disclosure to the charger manufacturer or distributor, a local electricity company or a licensed electrician.

Plug’n Drive reserves the right to co-operate fully with local, provincial and federal officials in any investigation relating to any personal information or any purported unlawful activities.

Plug’n Drive reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual sale, merger or other transfer of the assets or shares of Plug’n Drive, an affiliate or division thereof, provided that the third party agrees to adhere to the principles expressed in this Privacy Policy and the personal information does not constitute all or substantially all of the assets being transferred.

In addition to the care that Plug’n Drive takes directly, we are also working with all of our partner organizations that may at some point handle personal information gathered by us in the course of their relationship with and service to us. Each third party partner has agreed to meet our standards of privacy, confidentiality and security.

All Plug’n Drive staff who in any way handle or manage Personal Information have agreed to adhere to the principles contained in this Privacy Policy.  Plug'n Drive reserves the right to change this Privacy Policy at any time without notice.  Your use of or access to the Plug’n Drive and Charge My Car websites indicates your acknowledgement of this Privacy Policy and consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.  The Privacy Policy posted at any time shall be deemed to be the Privacy Policy then in effect. This Privacy Policy was last updated on February 19, 2013.

For further information, contact Plug'n Drive

[email protected]

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